Telephone Prospecting
An interactive one day workshop exploring the basis of prospecting. We will examine the process of telephone prospecting, effective call handling, communicating at a distance and gaining the appointment. We will also explore the legal principles of using customer data and conducting prospecting activities.
Objectives:
• Be able to define telephone prospecting
• Appreciate best practices when conducting telephone
prospecting
• Gain an understanding of how to handle objections
• Appreciating the data laws – the do’s and don’ts
• Understand the telephone preference service
• Understand how prospecting influences CRM
Who should attend: Any person conducting telephone prospecting
Content:
• Exploring the mechanics of prospecting
• Telephony best practice
• Dealing with objections
• The Data Protection Act 1998
• The Telephone Preference Service TPS
• Using the telephone to improve CRM
• Taking action to improve insurance sales
Rate: £145 per delegate or contact us for group rate (6 – 30 delegates)