Managing the Crisis
This highly rewarding half day intensive workshop is a must for any business or management team retailing in 2009’s difficult markets. Using our upbeat and engaging delivery style/content we will encourage businesses to think differently and ensure they’re set to survive and even thrive in current trading conditions. This is simply a ‘must attend’ for any level of today’s management and executive teams.
Objectives: Understand the source of the current crisis
• Gain an appreciation for where the market is going in 2010/11
• Be able to define the benefits of keeping, managing and hiring
the right people
• Be clear on the importance of innovation
• Understand quality aspects and the real effect on ROI
• Appreciate where the customer fits in to your current processes
and evaluate your current CRM approaches
• Be equipped with the correct financial measures and risk control
mechanisms to ensure you are maximising on your financial
returns
Who should attend: Junior - Executive Management teams
• What is a crisis?
• Financial 2010 forecast for retail markets and diversity strategies
to counteract the negative effective on profitability
• Understanding the people element
• Appreciating where innovation fits in
• Quality – right first time approaches and lean processes
• Understanding my customers and applying effective CRM
• Gain a real understanding of common financial ratios and know
• how to use them to your advantage
Rate: £99.00 (+tax) per delegate or contact us for a group rate (8 – 40)